Gift Card Exchange Policy

Last Updated: July 21, 2026

This Gift Card Exchange Policy explains how NaijaGC handles gift card enquiries, current rate requests, customer confirmations, card reviews, exchange updates, and request outcomes.

This policy should be read together with our:

  • Terms and Conditions;
  • Privacy Policy;
  • Refund, Cancellation and Rejection Policy;
  • Cookie Policy.

By submitting a gift card enquiry or asking NaijaGC to continue with an exchange request, you acknowledge that you have read and understood this policy.

1. Scope of This Policy

This policy applies to:

  • Gift card category enquiries;
  • Current rate requests;
  • Physical and digital gift cards;
  • Information submitted through the NaijaGC website;
  • Enquiries submitted through our official email;
  • Enquiries submitted through our official WhatsApp channel;
  • Requests that proceed to card review;
  • Communications relating to an existing exchange request.

Submitting an enquiry does not automatically mean that a gift card has been accepted.

2. Supported Gift Card Categories

NaijaGC may review selected physical and digital gift cards from categories including:

  • Gaming;
  • Shopping;
  • Prepaid;
  • Entertainment;
  • Fashion and lifestyle;
  • Food and everyday retail;
  • Other categories listed on the NaijaGC website.

The appearance of a category on the website does not guarantee that every gift card within that category will be accepted.

Availability may depend on:

  • Gift card type;
  • Card value and currency;
  • Physical or digital format;
  • Issuing country or region;
  • Card condition;
  • Receipt availability;
  • Applicable card restrictions;
  • Current category availability;
  • Current market conditions;
  • Information provided during review.

Supported categories and requirements may change without prior notice.

3. Submitting an Initial Request

To request the current rate, customers should initially provide only basic information, such as:

  • Gift card category;
  • Card value and currency;
  • Issuing country or region;
  • Physical or digital format;
  • Whether a purchase receipt is available;
  • A brief description of the request.

NaijaGC may use this information to determine whether the category is currently reviewed and whether a rate can be provided.

Customers should not submit unnecessary personal information through the website enquiry form.

4. Current Rate Requests

A current rate is based on the information supplied at the time of the enquiry.

Rates may vary according to:

  • Gift card category;
  • Card value;
  • Currency;
  • Issuing region;
  • Card format;
  • Receipt availability;
  • Card condition;
  • Current demand;
  • Applicable review requirements.

Rates are not permanently fixed.

A rate previously displayed, discussed, or published may no longer be available when a customer submits a new request.

5. Quotes

A quote is provided for review before the customer decides whether to continue.

Unless otherwise stated, a quote:

  • Applies only to the card information originally supplied;
  • May be available for a limited period;
  • May change if the submitted information is incomplete;
  • May be revised if the card differs from its original description;
  • Does not guarantee final acceptance;
  • Does not create an obligation for the customer to proceed;
  • Does not confirm completion of an exchange.

NaijaGC may correct an obvious technical, typographical, or calculation error in a quote.

6. Customer Choice

Customers may review the current rate and applicable requirements before deciding whether to continue.

A customer may:

  • Accept the quote;
  • Decline the quote;
  • Ask questions about the quote;
  • Request clarification about the next steps;
  • Stop the enquiry before proceeding further.

Requesting a rate does not require the customer to complete an exchange.

7. Confirming That You Wish to Continue

If a customer wishes to continue, confirmation should be provided through an official NaijaGC contact channel.

After confirmation, NaijaGC may provide further instructions relevant to the card category and request.

The customer should review those instructions carefully before submitting additional information.

A confirmation to continue does not remove NaijaGC’s right to review, adjust, delay, or reject a request where reasonably necessary.

8. Additional Information

Depending on the card category and circumstances, NaijaGC may request additional information after the customer confirms that they wish to continue.

This may include:

  • A clearer description of the gift card;
  • Card format information;
  • Card condition information;
  • Purchase receipt availability;
  • Proof of purchase;
  • Information needed to review ownership or source;
  • Images reasonably required for card review;
  • Other information relevant to the request.

Customers should submit information only through the official channels published on the NaijaGC website.

NaijaGC may decline to continue if the requested information is unavailable, unclear, inconsistent, or insufficient.

9. Customer Ownership and Lawful Source

Customers must submit only gift cards that they lawfully own or are authorised to submit.

By continuing with a request, the customer confirms that:

  • The gift card was obtained lawfully;
  • The gift card is not stolen;
  • The gift card has not been duplicated;
  • The gift card has not been altered;
  • The information provided is accurate;
  • The customer has the right to submit the card;
  • The request does not infringe another person’s rights.

NaijaGC may request clarification where ownership or lawful source cannot reasonably be confirmed.

10. Card Review

NaijaGC may review the information submitted to determine whether a card meets the applicable requirements.

The review may consider:

  • Whether the category is currently supported;
  • Whether the card information is readable;
  • Whether the issuing region is eligible;
  • Whether the card appears active;
  • Whether the value matches the information supplied;
  • Whether the card appears previously used;
  • Whether the card is subject to restrictions;
  • Whether the submitted information is consistent;
  • Whether further clarification is required.

A review may result in acceptance, a revised quote, a request for more information, a delay, or rejection.

11. Review Outcomes

A request may receive one of the following outcomes:

Accepted

The gift card has met the applicable requirements and NaijaGC has confirmed that the request may proceed.

Additional Information Required

More information or clarification is needed before a decision can be made.

Revised Quote

The original quote has changed because the submitted card or relevant information differs from the initial enquiry.

Temporarily Delayed

Additional time is required due to technical, operational, category-specific, or third-party conditions.

Rejected

The request does not meet the applicable requirements or cannot reasonably be completed.

12. Reasons a Gift Card May Be Rejected

A gift card request may be rejected for reasons including:

  • Invalid or inactive card information;
  • Previously used card value;
  • Unsupported issuing country or region;
  • Unsupported card category;
  • Unreadable or incomplete information;
  • Missing information required for review;
  • Inconsistent card details;
  • Card restrictions;
  • Suspected duplication;
  • Suspected alteration;
  • Unclear ownership or source;
  • Duplicate submission of the same card;
  • Card value that differs from the initial description;
  • Temporary category unavailability;
  • Technical review failure;
  • Failure to follow applicable instructions;
  • Conduct that conflicts with these policies;
  • A legal or operational reason preventing completion.

NaijaGC may provide a general explanation where reasonably possible but may not disclose internal review methods or security controls.

13. Physical Gift Cards

For physical gift cards, customers may be asked to provide information showing:

  • The front and back condition of the card;
  • The issuing region;
  • The card value;
  • Packaging information where relevant;
  • Receipt availability;
  • Whether relevant areas remain intact.

Customers should follow the instructions supplied for the applicable card type.

Images should be clear, complete, and free from unnecessary editing.

14. Digital and E-Code Gift Cards

For digital or electronic gift cards, customers may be asked to provide information showing:

  • The gift card category;
  • Card value and currency;
  • Issuing country or region;
  • Delivery format;
  • Receipt or order confirmation availability;
  • Relevant purchase information.

Forwarded messages, altered screenshots, cropped images, or incomplete records may require additional clarification.

15. Purchase Receipts

A purchase receipt is not required for every gift card.

However, receipt information may be requested depending on:

  • Gift card category;
  • Card value;
  • Issuing region;
  • Card condition;
  • Information available during review;
  • Applicable category requirements.

A receipt does not guarantee acceptance.

Receipts should be genuine, readable, and connected to the submitted gift card.

16. Revised Rates

NaijaGC may revise a quote if:

  • The card category differs from the original description;
  • The value or currency is different;
  • The issuing region changes;
  • The card condition differs from the information supplied;
  • Receipt availability changes;
  • Relevant market conditions change before confirmation;
  • The original quote contained an obvious error;
  • Additional information affects the request.

The revised rate will be communicated before the request is completed.

The customer may accept or decline the revised quote.

17. Review Time

Review time may vary according to:

  • Gift card category;
  • Card format;
  • Issuing region;
  • Information quality;
  • Receipt requirements;
  • Technical availability;
  • Current request volume;
  • Whether clarification is needed.

NaijaGC does not guarantee that every request will be reviewed or completed within a fixed time.

Where possible, updates will be provided through the official communication channel used for the request.

18. Duplicate Requests

Customers should not submit the same gift card through multiple messages, contact channels, identities, or support representatives.

Duplicate submissions may:

  • Delay the review;
  • Create conflicting records;
  • Require additional clarification;
  • Result in the request being paused or rejected.

If a request has already been submitted, customers should continue communicating through the original official conversation where possible.

19. Changes During a Request

Customers should promptly inform NaijaGC if information changes after the initial request.

This includes changes relating to:

  • Card value;
  • Card category;
  • Issuing region;
  • Receipt availability;
  • Card condition;
  • Contact details;
  • The customer’s decision to continue.

Failure to disclose a relevant change may result in a revised quote, delay, or rejection.

20. Completion of an Exchange

An exchange is considered complete only after:

  • The applicable information has been reviewed;
  • The gift card has been accepted;
  • The final rate has been confirmed;
  • NaijaGC has communicated completion;
  • The agreed exchange amount has been processed through the confirmed method.

A website message, initial quote, automated response, or acknowledgement of receipt does not by itself confirm completion.

21. Cancellations

Customers may cancel an enquiry before accepting a quote.

After a customer confirms that they wish to continue, cancellation may depend on the stage already reached.

Customers should submit a cancellation request immediately through the same official channel used for the exchange.

Further information is provided in the Refund, Cancellation and Rejection Policy.

22. Official Communication Channels

Customers should use only the official contact details published on:

Home

NaijaGC is not responsible for requests handled through:

  • Unlisted telephone numbers;
  • Unofficial social media accounts;
  • Impersonator profiles;
  • Unauthorised representatives;
  • Contact details provided by unrelated third parties.

Customers should confirm the official contact information before continuing with a request.

23. Customer Conduct

Customers must communicate respectfully and provide truthful information.

NaijaGC may stop communicating or reject a request where a customer:

  • Provides deliberately false information;
  • Submits a card they do not own;
  • Repeatedly submits the same card;
  • Attempts to mislead support personnel;
  • Uses abusive or threatening language;
  • Interferes with the website;
  • Attempts to bypass the review process;
  • Uses the service for unlawful activity.

24. Records

NaijaGC may retain relevant enquiry and exchange records for:

  • Responding to customer questions;
  • Managing existing requests;
  • Handling complaints;
  • Preventing duplicate submissions;
  • Reviewing suspected misuse;
  • Meeting operational or legal requirements.

Information is handled in accordance with the Privacy Policy.

25. Complaints

Customers should first contact NaijaGC through an official channel if they have a concern about:

  • A quote;
  • A revised rate;
  • A delayed request;
  • A rejected request;
  • A completed exchange;
  • Communication received from support.

The complaint should include:

  • The approximate date of the request;
  • The communication channel used;
  • A brief explanation of the concern;
  • Any relevant reference information;
  • The resolution requested.

Do not include unnecessary confidential information in the initial complaint.

NaijaGC will review the available records and respond within a reasonable period.

26. Independent Brand Notice

NaijaGC operates independently.

References to gift card brands, retailers, gaming platforms, marketplaces, or card issuers are used only to identify relevant gift card categories.

Such references do not indicate sponsorship, authorisation, endorsement, or an official relationship.

All third-party names and trademarks belong to their respective owners.

27. Changes to This Policy

NaijaGC may update this Gift Card Exchange Policy to reflect changes in:

  • Supported categories;
  • Exchange procedures;
  • Website features;
  • Review requirements;
  • Operational practices;
  • Applicable legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

28. Contact NaijaGC

For questions about this policy or an existing exchange request, contact:

NaijaGC

Email: support@naijagc.com
Official WhatsApp: +86 190 9625 0034
Website: naijagc.com

Postal Contact Address:

Shop No. 9, Building 39, Qingfang Cheng
Nanfeng County, Fuzhou City
Jiangxi Province, China

Please use only the official contact details published on the NaijaGC website.

Scroll to Top