Last Updated: July 21, 2026
This Privacy Policy explains how NaijaGC (“NaijaGC,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit naijagc.com, submit an enquiry, contact our support channels, or otherwise interact with our online services.
NaijaGC is an independently operated online gift card exchange service primarily serving eligible users in Nigeria.
By using this website or submitting information to us, you acknowledge that you have read this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- The NaijaGC website;
- Website contact and enquiry forms;
- Our official email address;
- Our official WhatsApp contact;
- Website cookies and similar technologies;
- Communications relating to gift card enquiries and exchange requests.
This policy does not apply to third-party websites, applications, or services that have their own privacy policies.
2. Information We May Collect
The information we collect depends on how you interact with NaijaGC.
2.1 Information You Provide
When you contact us or submit an enquiry, you may provide:
- Your name;
- Email address;
- WhatsApp or telephone number;
- Gift card category;
- Gift card value and currency;
- Issuing country or region;
- Whether a purchase receipt is available;
- Information included in your enquiry or message;
- Communications exchanged with our support team;
- Additional transaction information provided after you decide to continue.
Please provide only the information reasonably necessary for your enquiry.
Do not submit complete gift card details, account credentials, passwords, authentication codes, or unrelated personal information through public website forms.
2.2 Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, including:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Approximate location based on network information;
- Pages visited and time spent on the website;
- Referring website or source;
- Date and time of access;
- Website error, access, and security logs;
- Cookie preferences.
This information helps us operate, maintain, protect, and improve the website.
3. How We Use Information
We may use information for the following purposes:
- Responding to enquiries;
- Confirming whether a gift card category is currently reviewed;
- Providing current rate information;
- Explaining applicable exchange requirements;
- Communicating updates about an existing request;
- Providing customer assistance;
- Operating and maintaining the website;
- Detecting spam, misuse, unauthorised access, and technical problems;
- Improving website content, usability, and performance;
- Maintaining business and communication records;
- Responding to complaints or disputes;
- Complying with applicable legal obligations;
- Establishing, exercising, or defending legal claims.
We will not use personal information for purposes that are materially incompatible with those described in this Privacy Policy unless permitted by law or after providing appropriate notice.
4. Legal Bases for Processing
Depending on the circumstances, NaijaGC may process information because:
- You have given consent;
- Processing is necessary to respond to a request made before entering into an exchange;
- Processing is necessary to provide a service you requested;
- Processing is required to comply with a legal obligation;
- Processing is necessary for legitimate operational interests, including website administration, communication, fraud prevention, service improvement, and dispute management;
- Processing is necessary to establish, exercise, or defend legal claims.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing lawfully completed before the withdrawal.
5. Gift Card Enquiries and Exchange Information
When you request a current rate, we recommend initially providing only:
- The general gift card category;
- Card value and currency;
- Issuing country or region;
- Card format;
- Receipt availability.
If you decide to continue after reviewing the applicable rate and requirements, additional information may be requested through an official NaijaGC contact channel.
Submitting an enquiry does not require you to complete an exchange.
6. Cookies and Similar Technologies
NaijaGC may use cookies and similar technologies to:
- Keep the website functioning correctly;
- Remember cookie preferences;
- Support website security;
- Maintain forms and user sessions;
- Improve loading performance;
- Understand general website usage.
Some cookies are necessary for the website to function. Optional cookies should only be used according to your cookie preferences where consent is required.
More information is available in our separate Cookie Policy.
7. How We Share Information
NaijaGC does not sell or rent personal information.
We may share limited information with service providers that help us operate the website or respond to enquiries, such as:
- Website hosting providers;
- Email service providers;
- Website form providers;
- Security and spam-prevention services;
- Backup and storage providers;
- Website maintenance providers;
- Communication platforms, including WhatsApp;
- Professional advisers where reasonably necessary.
These providers may process information only to perform services on our behalf or according to their own applicable privacy terms.
We may also disclose information when reasonably necessary to:
- Comply with applicable law or a valid legal request;
- Protect the rights and interests of NaijaGC, users, or other persons;
- Investigate suspected misuse or unlawful activity;
- Respond to a complaint, dispute, or legal proceeding;
- Prevent harm or protect website integrity.
8. International Processing and Transfers
NaijaGC primarily serves users in Nigeria, but the website and some service providers may operate from or store information in countries outside Nigeria.
For example, website hosting, communications, security, backups, or technical services may involve processing in Singapore or other countries where our providers maintain infrastructure.
Where personal information is transferred internationally, we take reasonable steps to use service providers and arrangements that support appropriate safeguards, as required by applicable data-protection requirements.
Different countries may have different privacy and data-protection rules.
9. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected.
The applicable retention period may depend on:
- The nature of the enquiry or exchange;
- Whether communication remains active;
- Operational and record-keeping requirements;
- Website security needs;
- Complaints or disputes;
- Applicable legal obligations;
- The need to establish, exercise, or defend legal claims.
When information is no longer required, we may delete, anonymise, or securely restrict access to it.
10. Information Security
We use reasonable administrative, organisational, and technical measures designed to reduce the risks of unauthorised access, alteration, disclosure, loss, or misuse.
These measures may include:
- Access controls;
- Website security monitoring;
- Software and system updates;
- Backups;
- Spam and malicious-request filtering;
- Restricted administrative access;
- Secure website connections where available.
No website, communication channel, or storage system can be guaranteed to be completely free from risk. Users should also take reasonable care when deciding what information to submit online.
11. Your Data-Protection Rights
Subject to applicable law and relevant limitations, you may have the right to:
- Ask whether we process information about you;
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of information in appropriate circumstances;
- Request restriction of certain processing;
- Object to certain processing;
- Withdraw consent where processing is based on consent;
- Request information in a portable format where applicable;
- Lodge a complaint about the handling of your information;
- Contact the Nigeria Data Protection Commission where applicable.
To exercise a privacy right, contact us using the details provided below.
We may need to request reasonable information to confirm your identity and protect your information before completing a request.
The Nigeria Data Protection Act recognises data-subject rights and provides complaint and enforcement mechanisms through the Nigeria Data Protection Commission.
12. Children’s Privacy
NaijaGC is not intended for children under the age of 18.
We do not knowingly request personal information from children. If you believe that a child has submitted information through the website, contact us so that we can review and, where appropriate, delete it.
13. Third-Party Links and Services
The website may include links to third-party websites or communication platforms.
NaijaGC does not control the privacy, security, or content practices of third parties. Before providing information to another service, review that service’s privacy policy and terms.
Opening WhatsApp, email, social media, or another external platform may result in information being processed according to that platform’s own policies.
14. Independent Brand Notice
NaijaGC operates independently and is not affiliated with, sponsored by, authorised by, or endorsed by the gift card brands that may be referenced on this website.
Brand names and trademarks belong to their respective owners and may be used only to identify relevant gift card categories.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Changes to the website;
- Changes to our services;
- New service providers or technologies;
- Operational changes;
- Changes in applicable legal or regulatory requirements.
The revised version will be published on this page with an updated “Last Updated” date.
Material changes may also be communicated through an appropriate website notice.
16. Contact NaijaGC
For questions, requests, or complaints relating to this Privacy Policy or the handling of your information, contact:
NaijaGC
Email: support@naijagc.com
Official WhatsApp: +86 190 9625 0034
Website: naijagc.com
Postal Contact Address:
Shop No. 9, Building 39, Qingfang Cheng
Nanfeng County, Fuzhou City
Jiangxi Province, China
Please include sufficient information for us to understand and respond to your request. Do not include unnecessary confidential information in your initial message.